How can I transfer calls to a number?

You can transfer incoming calls to an external number in two ways:

  1. You can transfer a call to an external number by adding the number on the Routing > Transfer Destination page.
    • Click Add Transfer Destination.
    • Enter a friendly name for the transfer, select “External,” and enter a valid phone number.
    • Click Add Transfer Destination to add the destination with the type “External"
    • When an agent wants to transfer a call from their desktop by clicking on the right arrow key, they should click  External Number.
  2. Agents can also click on the dial pad to transfer calls to a number that isn’t added and provide the number manually.
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