How can I transfer calls to a number?

You can transfer incoming calls to an external number in two ways:

1. You can transfer a call to an external number by adding the number on the Routing > Transfer Destination page.
   • Click Add Transfer Destination.
     
   • Enter a friendly name for the transfer, select “External,” and enter a valid phone number.
     
   • Click Add Transfer Destination to add the destination with the type “External"
     
     
   • When an agent wants to transfer a call from their desktop by clicking on the right arrow key, they should click  External Number.
     
2. Agents can also click on the dial pad to transfer calls to a number that isn’t added and provide the number manually.