How can I set auto-recharge for my account? How does it work?

  1. Go to the Payments page of the console.  Provide a Balance Amount and a Recharge Amount. Plivo will charge the Recharge Amount on the credit card associated with your account when the account balance falls below the Balance Amount.
  2. If your balance is significantly lower than the threshold, we may need to charge the recharge amount several times until the account balance is equal to or greater than the defined threshold value.
  3. Here's an illustration of how this works. Assume you had a $100 balance and set the Balance Amount to $100 and the Recharge Amount to $20. If the account balance fell to $10 due to a one-time $90 spend, the account would be auto-charged $20 five times to bring it back up to the $100 threshold.
    If the first recharge attempt fails, Plivo will wait and try again when the balance falls to 75% of the Balance Amount. If that recharge attempt fails again, we'll try again when the balance reaches 50%, 25%, and 0% of the Balance Amount. If we’re still unsuccessful and your balance is zero or negative, you will be unable to use any Contacto functions.
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