Understanding your Contacto invoice.

This guide explains the various sections of your Plivo invoice. You can access your invoices via the invoice section of our billing page.

Here’s a sample invoice for a prepaid customer. The bill includes:

  1. Invoice Summary
  2. Usage and Payment SummaryScreenshot_2022-12-24_at_4.38.54_PM.png
  • Invoice Summary
    • Invoice ID: A unique identifier for each month’s invoice
    • Invoice Date: First day of the month in which the invoice was generated
    • Invoice Duration: Corresponds to the start and end dates of the month for which the invoice was generated
    • Account: The account for which the invoice was generated
  • Usage and Payment Summary
    • Recurring charges: Charges that are billed to your account at monthly intervals, such as Contacto phone numbers
    • Usage charges: Either the payasyougo or volume pricing charges that you incur by using Contacto channels such as SMS, voice, chats, and WhatsApp
    • Taxes: Plivo calculates applicable state and local sales taxes, telecommunication taxes, and other taxes and fees on the sale of our services based on the billing addresses of our customers. For more information, please see our tax FAQ
    • Carrier Cost Recovery Fee: Some carriers in the United States and Canada charge a per-message fee for message traffic sent and received on their networks. The surcharge varies according to the network operator and number type (long code & toll-free). Please contact your sales representative for more information.
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