How can I set templates for WhatsApp messages?

  1. Navigate to Channels > WhatsApp > Templates > Create New.
    Users with admin and supervisor roles can submit the templates for verification.
    Screenshot_2022-12-24_at_5.46.49_PM.png
  2. Choose the category (Transactional, Marketing, or One-Time Password) aligned with the content.
    Screenshot_2022-12-24_at_5.47.27_PM.png
  3. You can choose the header to be Text, Media, or None.
    Screenshot_2022-12-24_at_5.49.42_PM.png
  4. You can enter the message's content under Body, and if your content is dynamic, you can add variables by clicking + Add variable.
    Screenshot_2022-12-24_at_5.51.22_PM.png
  5. By selecting the Button Type drop-down, you can configure quick replies and calls to action (website URL or phone number).
    Screenshot_2022-12-24_at_5.52.10_PM.png
  6. When you have completed all of the fields, click Send for verification.
  7. When you submit a template for verification, it’s forwarded to WhatsApp for verification. WhatsApp takes around 48-72 business hours to verify it.
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