- From the Routing > Flows menu, choose Create New.
- In the top left corner of the screen, change “Untitled flow” to a friendly label for the flow, such as "Outgoing WhatsApp."
- A "Start" node will appear on the screen; this is where the flow execution will begin. To begin creating a routing workflow, connect the Start node to a component from the left side of the screen.
- Drag and drop the WhatsApp Conversation component onto the canvas. When a component is placed on the canvas it becomes a node. Draw a line from the Start node’s Outgoing WhatsApp box to the WhatsApp Conversation node.
- If you want to get feedback from the customer after the agent has resolved the conversation, drag the Send & Await Reply component onto the canvas and draw a line to connect the Completed box of the WhatsApp Conversation node to the Send & Await Reply node.
- You can specify a Reply Timeout value and require customers to respond within that time frame. If the response is received within the time limit, the "Reply" state is triggered; otherwise, the "No Reply" state is triggered.
- You can post the customer feedback to your web server by dragging the HTTP Request component onto the canvas and drawing a line from the Reply state of the Send & Await Reply node to the HTTP Request node. You must configure the URL in order for the details to be posted.
- You can optionally add additional components for the No Reply state.
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