User Roles

Contacto provides three possible roles for users.

Administrator: An administrator has access to the admin console, which lets them:

  • Create teams
  • Invite users
  • Create queues and flows 
  • Create call and chat channels
  • Set business hours and holidays 
  • Assign skills
  • Buy phone numbers
  • Set up integrations
  • Manage billing

Agent: Agents are the end users of the Contacto console. They have access to the agent console, where they can handle service requests on any of the channels your company has implemented.

Supervisor: Supervisors can access the same features as agents within the agent console. They can also access live monitoring and call center analytics features.

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