Contacto provides three different user roles:
- Administrators have access to the admin console, which allows them to:
- Create Teams
- Invite Users
- Create queues and flows
- Create call and chat channels
- Set business hours and holidays
- Assign skills
- Purchase phone numbers
- Set up integrations
- Manage billing
- Agent: Agents are the end users of the Contacto agent desktop. They have access to the agent desktop and can handle service requests through any of the channels you set up
- Supervisors: Within the agent desktop, supervisors have access to the same features as agents. They also have access to live monitoring and call center analytics on the Contacto Console.