Teams enable you to group agents in ways that make sense for your business. Individuals on a team may work in the same geographic region (for example, US Support and EU Support), or support specific products or services, or provide support in a specific language.
- Navigate to the Team Management section, then to Teams.
- Click Create Team.
- Fill in the team name, then click Next Step on the bottom right.
- Add members by selecting users from the list or search for users to add to the team.