Teams let you group agents together in ways that make sense for your business. A team may consist of individuals who work in the same geographic region (US Support and EU Support, for example), or who support particular products or services, or who provide support in a certain language.
- Log in to a Contacto admin profile and navigate to the Team Management section, then to teams.
- Click Create Team.
- Fill in the team name, click Next Step, then add members by selecting them from the list of users.