Create a New Team

Teams enable you to group agents in ways that make sense for your business. Individuals on a team may work in the same geographic region (for example, US Support and EU Support), or support specific products or services, or provide support in a specific language.

  1. Navigate to the Team Management section, then to Teams.
  2. Click Create Team.Screenshot_2022-12-21_at_5.15.52_PM.png
  3. Fill in the team name, then click Next Step on the bottom right.
  4. Add members by selecting users from the list or search for users to add to the team.Screenshot_2022-12-21_at_5.16.00_PM.png
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