Configure Global Business Hours

Contacto allows you to configure business hours for your organization or for individual teams, making sure the right teams are getting incoming calls at the right time.

  1. Navigate to Routing > Business Hours. 
  2. If the page is empty, click Create New Business Hours at the top right corner of the page. 
  3. Fill in the details of an operational schedule. Provide a name, which can be the name of a business unit, a country, or one of your organization’s teams. Then specify the timezone and schedule by day, selecting the hours your agents are online each day of the week.Screen_Shot_2021-12-22_at_1.08.37_PM.png
  4. Click Next Step to set holidays when the organization will be closed.Screen_Shot_2021-12-22_at_1.09.43_PM.png
  5. Click Save Changes when finished.

 

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