Configure Global Business Hours

Contacto lets you set business hours for your organization or for individual departments or regions, ensuring that incoming calls are routed to the appropriate teams at the appropriate times.

  1. Navigate to Routing → Business Hours
  2. In the top right corner of the page, click Create New Business Hours
  3. Fill out the operational schedule details. Provide a friendly name, which can be the name of a business unit, a country, or a team. Then, specify the time zone and schedule by day, indicating when your business is available each day of the week.
  4. If the same time applies to all the working days, you can select the days and click on Copy to All.
  5. Click Next Step to specify holidays.
    You can select the holiday schedule from the drop-down menu, which includes all of the holidays you've created under Settings → Holidays.
  6. When you're finished, click Save Changes.
Was this article helpful?
0 out of 0 found this helpful
Didn’t find what you are looking for? Create new ticket