On Call Controls

Using the on-call controls that appear above the notes window, you can mute, hold, transfer or end a conversation.

1. Click the microphone icon  to mute a call. Click the button again to unmute the call.
2. Click the pause button to put a call on hold. Click the button again to release the call.
3. Click the red phone facing down icon to end a call.
4. To transfer an incoming call, click the right arrow .