On Call Controls

Using the on-call controls that appear above the notes window, you can mute, hold, transfer or end a conversation.

  1. Click the microphone icon Screenshot_2022-12-21_at_6.30.35_PM.png to mute a call. Click the button again to unmute the call.
  2. Click the pause button Screenshot_2022-12-21_at_6.31.37_PM.png to put a call on hold. Click the button again to release the call.
  3. Click the red phone facing down icon Screenshot_2022-12-21_at_6.28.49_PM.png to end a call.
  4. To transfer an incoming call, click the right arrow Screenshot_2022-12-21_at_6.32.22_PM.png.


Was this article helpful?
0 out of 0 found this helpful
Didn’t find what you are looking for? Create new ticket