After Conversation Work and Dispositions

  1. After ending a call with a customer, a wrap-up panel will appear in which you can detail information regarding the conversation.Screen_Shot_2022-01-18_at_10.24.49_AM.png
  2. Here you can note the conversation disposition, such as “issue resolved” or “callback requested,” you can also fill in any additional wrap-up notes detailing the conversation.  
  3. Once finished, click End Wrap-up, and the information will be synced back to the help desk.


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