To create a chat app, click on the Channels > Chat menu option.
- Click Create New Chat App. On the next screen, headed General, give the app a name, choose a routing workflow from the drop-down list, and specify a domain URL to be the address where the chat widget loads. Click Next Step.
- On the next screen, headed Design, you can customize aspects of the widget, such as heading, tagline, greeting message, and widget color. A preview on the right side of the screen shows what the widget will look like with your settings. Click Next Step when you’re satisfied.