End Conversation With a Customer

  1. Click the resolve button on the top right of the active conversation pane.Screen_Shot_2022-01-18_at_10.20.49_AM.png
  2. At this point you will be able to associate the conversation with a past ticket, or create a new ticket detailing the issue.
  3. Once finished, click Create and Start Wrap-up, here you can fill in the conversation disposition and any other notes.
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