View Conversations

• What is the scope of View Conversations?
• Who can create a new view?
• How can I create a view?
• What details are available in a view?
• Can I change the visibility of a view?
• Can I change the filters of an existing view?

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Business Hours and Holidays

• Configure Global Business Hours
• Defining Custom Holidays

General

• Can I edit a flow once it’s published?
• How can I set agent status?