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  2. Miscellaneous

View Conversations

  • What is the scope of View Conversations?
  • Who can create a new view?
  • How can I create a view?
  • What details are available in a view?
  • Can I change the visibility of a view?
  • Can I change the filters of an existing view?
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Business Hours and Holidays

  • Configure Global Business Hours
  • Defining Custom Holidays

General

  • Can I edit a flow once it’s published?
  • How can I set agent status?
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