Prerequisites and Registration

• What are the prerequisites and registration steps for using WhatsApp?

Flows and Configuration

• How do you set up an incoming WhatsApp flow?
• How do you set up an outgoing WhatsApp flow?
• How do I send an outbound WhatsApp message from the desktop app?
• How can I set templates for WhatsApp messages?
• Can we set a default sender ID for outbound WhatsApp messages?

General

• What is the maximum file size that can be attached in WhatsApp chats?
• Can an agent make a call from within a WhatsApp conversation?
• Can I listen to a call recording after a call ends?