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  2. Chat

Chat Application

  • How to create a Chat Application?
  • How many chat apps can I create?
  • Our chat doesn’t let customers attach a file. Why?
  • How can I change the default widget color for a new chat app?
  • How to delete a Chat Application?

Receive Customer Chats

  • Accepting New Customer Service Requests
  • Handling Customer Conversations

Chat Based Routing

  • How can I create a new queue for my chat flows?
  • Chat Routing

Chat Controls

  • End Conversation With a Customer
  • After Conversation Work and Dispositions
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