Chat Application

• How to create a Chat Application?
• How many chat apps can I create?
• Our chat doesn’t let customers attach a file. Why?
• How can I change the default widget color for a new chat app?
• How to delete a Chat Application?

Receive Customer Chats

• Accepting New Customer Service Requests
• Handling Customer Conversations

Chat Based Routing

• How can I create a new queue for my chat flows?
• Chat Routing

Chat Controls

• End Conversation With a Customer
• After Conversation Work and Dispositions