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  1. Contacto
  2. Voice

General

  • How can I edit the type of transfer destination?
  • How can I edit a number that was added in the transfer destination?
  • What’s the difference between a warm transfer and a cold transfer?
  • How can I set a default transfer type for the agents?
  • How can I delete a transfer destination?
  • How can I set a default caller ID for outgoing calls?
View all 10 articles →

Call Based Routing

  • Voice Routing

Receive Customer Calls

  • Receiving New Customer Service Requests
  • Accepting New Customer Service Requests
  • Handling Customer Conversations
  • How can I set the agent configuration for new contact assignments for all services?

Voice Controls

  • On Call Controls
  • How can I transfer calls to agents or teams?
  • How can I transfer calls to a number?
  • After Conversation Work and Dispositions
  • How can I edit or delete disposition names?
  • If a wrapup is not done before the timeout, what value that gets associated with the disposition? Can I change it?
View all 8 articles →
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