- How can I edit the type of transfer destination?
- How can I edit a number that was added in the transfer destination?
- What’s the difference between a warm transfer and a cold transfer?
- How can I set a default transfer type for the agents?
- How can I delete a transfer destination?
- How can I set a default caller ID for outgoing calls?
Call Based Routing
Receive Customer Calls
- On Call Controls
- How can I transfer calls to agents or teams?
- How can I transfer calls to a number?
- After Conversation Work and Dispositions
- How can I edit or delete disposition names?
- If a wrapup is not done before the timeout, what value that gets associated with the disposition? Can I change it?