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  • How is my balance affected during invoicing?

    As you use Contacto services, your balance is continually deducted. In addition to usage charges, charges such as number rentals and taxes are calculated during invoicing and deducted from your balance. As a result, you may notice a large deduction on the first of each month, resulting in a negative account balance. To avoid service interruptions, we recommend charging the account ahead of time or setting up auto-recharge.

  • When can I find my latest invoice?

    Prepaid account invoices are generated on the first business day of each month for the previous month. For example, if February 1 is a weekday, we will generate the invoice for the period January 1 – January 31.

  • Understanding your Contacto invoice.

    This guide explains the various sections of your Plivo invoice. You can access your invoices via the invoice section of our billing page.

    Here’s a sample invoice for a prepaid customer. The bill includes:

    1. Invoice Summary
    2. Usage and Payment SummaryScreenshot_2022-12-24_at_4.38.54_PM.png
    • Invoice Summary
      • Invoice ID: A unique identifier for each month’s invoice
      • Invoice Date: First day of the month in which the invoice was generated
      • Invoice Duration: Corresponds to the start and end dates of the month for which the invoice was generated
      • Account: The account for which the invoice was generated
    • Usage and Payment Summary
      • Recurring charges: Charges that are billed to your account at monthly intervals, such as Contacto phone numbers
      • Usage charges: Either the payasyougo or volume pricing charges that you incur by using Contacto channels such as SMS, voice, chats, and WhatsApp
      • Taxes: Plivo calculates applicable state and local sales taxes, telecommunication taxes, and other taxes and fees on the sale of our services based on the billing addresses of our customers. For more information, please see our tax FAQ
      • Carrier Cost Recovery Fee: Some carriers in the United States and Canada charge a per-message fee for message traffic sent and received on their networks. The surcharge varies according to the network operator and number type (long code & toll-free). Please contact your sales representative for more information.
  • How can I access my invoices on the Contacto console?

    You can find your invoices in the invoice section of our billing page. You can filter invoices by date range.