The maximum file size is 64MB.
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What is the maximum file size that can be attached in WhatsApp chats?
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Can an agent make a call from within a WhatsApp conversation?
Yes, an agent can call from the Contacto desktop app by clicking on the call icon in the upper right corner.
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Can I listen to a call recording after a call ends?
Yes. You will receive a recording on the panel as soon as the call is terminated.