The maximum file size is 64MB.
What is the maximum file size that can be attached in WhatsApp chats?
Can an agent make a call from within a WhatsApp conversation?
Yes, an agent can call from the Contacto desktop app by clicking on the call icon in the upper right corner.
Can I listen to a call recording after a call ends?
Yes. You will receive a recording on the panel as soon as the call is terminated.